Communications Quotes

For North Americans, the concentric circles of defense start roughly ten feet out (beyond which is public space), running from there to arm's length (social space), then to within arm's length (personal space), and finally to within a foot or so (private space). [2004] - Nicholas Boothman

Only 10 percent of our communication is represented by the words we say. Another 30 percent is represented by our sounds, and 60 percent by our body language. In empathic listening, you listen with your ears, but you also, and more importantly, listen with your eyes and with your heart. [2004] - Stephen R. Covey

Seeking to understand requires consideration; seeking to be understood takes courage. [2004] - Stephen R. Covey

It's better to be trusted than to be liked. Ultimately, trust and respect will generally produce love. [2004] - Stephen R. Covey

Associate with people who highly value your primary qualities. [2002] - Neil Clark Warren

Guidelines for asking intelligently and precisely. 1. Ask specifically. 2. Ask someone who can help you. 3. Create value for the person you're asking. 4. Ask with focused, congruent belief. 5. Ask until you get what you want. [1989] - Anthony Robbins

If you can develop rapport with the right people, you'll be able to fill their needs, and they will be able to fill yours. [1989] - Anthony Robbins

Used unconsciously and automatically, "but" can be one of the most destructive words in our language. Simply substitute the word "and" instead. [1989] - Anthony Robbins

One simple but invaluable technique is to listen carefully to the words people use. People tend to use over and over key words that denote the values at the top of their hierarchy. [1989] - Anthony Robbins