Quotes of the Day

Each unhappy clients will tell his or her experience to at least nine other people. Only 4 percent of unhappy clients bother to complain. For every complaint you hear, twenty-four others go uncommunicated to the company--but not to other prospects or clients. Of the clients who register a complaint, up to 70 percent will do business with the organization again if their complaint is resolved. That figure goes up to 95 percent if the client feels the problems was resolved quickly. [2000] - Jay Abramham

Only about 20% of the therapists and counselors you will encounter are highly competent and effective. Ask around and get referrals. Most therapists specialize in one approach or type of therapy. There are three approaches I especially recommend--Gestalt therapy, psychosynthesis, and neurolinguistic programming (more popularly known as NLP). [2005] - Jack Canfield

Consider giving your assistant a "powerful title" such as Marketing Coordinator or Customer Care Representative or Personal Administrator. [2003] - Darryl Davis

On day trades I like to find trades with a minimum of a 2:1 or 3:1 potential payoff, the higher the better. On long-term trades I look for at least a 5:1 reward/risk ratio. [2003] - Marcel Link

You can find listings of court-ordered sales, either at the local courthouse or through services that collect such data and distribute it for a fee. Websites such as www.foreclosuresearch.ca exist, but as often as not vendors facing foreclosure are actively trying to avoid the circumstance and working with brokers who will be able to tip you off to potential opportunities in your locale. [2020] - Douglas Gray