Quotes of the Day

The best way to apologize is to let the customer vent first. Don't interrupt, just take notes and make empathetic noises. You can even tell the customer that it makes you mad too. Second, ask the customer what their speed of need is. Tell them what they ant to hear. That you apologize, that you understand how they feel, that you are meeting with the appropriate people to get a resolve, and that it will be done in 24-hours. [2005] - Jeffrey Gitomer

Meet the 400 μg recommended daily allowance of folate with about a cup of cooked lentils or edamame, a cup and a half of cooked spinach or asparagus, or two and a half cups of broccoli, for example. [2023] - Michael Greger

Married people, or people living with a partner, have longer telomeres. The relationship is stronger in the older couples. Sexual intimacy in marriage may matter for telomeres, too. [2017] - Elizabeth Blackburn

Banner exchanges, link exchanges, and e-mails to a broader group of acquaintances are good examples of ways to draw a small amount of traffic that can be useful during the soft launch test. Have friends and family members visit the site to offer suggestions. [2006] - Scott Fox

If you wear glasses, remove them when speaking and put them back on to listen. [2004] - Allan Pease