Human Resources Quotes

There are two ways to include case studies in your standard training. One case study should show how someone did everything wrong and how that made the situation worse. Another case study should show how someone did everything right and how well it worked. [2007] - Chet Holmes

Personality profiling is the key to finding superstars. Candidates who exhibit high dominance in DISC test have strong egos. Strong ego is crucial in sales because it means you will have the drive and personal ambition to close as many sales as possible and the armor to not take repeated and even harsh rejections personally. Top producers exhibit high influence. If your candidate's personality combines high influence with high dominance, you've found your sales superstar. [2007] - Chet Holmes

The more you challenge superstars, the more you encourage them to overachieve. But don't forget to compliment them when they meet and exceed your challenge. [2007] - Chet Holmes

The secret to building an excellent sales force (or team of any kind) is in repeating core training on basic sales skills again and again. [2007] - Chet Holmes

An employee's job is to follow the rules, do as they are told; do their job the right way. If employees want to do things their own way or they do not follow the rules, or make too many mistakes, they are fired because they are not doing the job they were hired to do. [2005] - Robert T. Kiyosaki

Hire slow and fire fast. When it is time to let them go, maybe you can help them find jobs at a company where they might be happier and more productive. Or just pay them to leave. It will be less expensive in the long run. Remember to do it humanely and legally. [2005] - Robert T. Kiyosaki

If you are spending more than 10 percent of your time interacting with your co-workers, it is too much. [2004] - Brian Tracy

The acceptance of complete responsibility is as essential to leadership as is courage. Perhaps the most important quality of leadership is the habit of integrity. The most important asset you develop through life is your reputation, and the quality of your reputation is determined by your level of integrity. [2004] - Brian Tracy

Experience shows that hiring an effective assistant should easily double your sales volume. So many of us make the mistake of hiring out of convenience rather than by standards. [2004] - Gary Keller

The first person you hire should always be an administrative assistant. Second, you need to hire talent. If you find yourself still micromanaging a staff member three to six months into his employment, he may not be talented and may not be motivated to reach his goals (your goals) on his own. [2004] - Gary Keller

Reward in public; correct in private. [2004] - Gary Keller

In addressing personal performance, if there is a problem you are first seeking her agreement that an actual problem exists. Next, ask how she sees the problem and then honestly share your perspective. Depending on the situation, you may need to discuss the consequences for her if there is no change in the situation. A big part of the process is discussing alternate solutions. "How are we going to solve this problem?" Keep an open mind, but the point of the discussion is to arrive at mutually agreeable course of action. This needs to be specific and should spell out expectations, responsibilities, and time lines. Again, write it down. [2004] - Gary Keller

An underachieving employee will many times try to convince you that it is the models or systems that are wrong and not her behavior. You have to remember that you are judging results and not people. [2004] - Gary Keller

We recommend that employees be with the business for six months before being eligible for paid vacation. They will then get one week in the second half of the year. Generally speaking, employees need to be with you for six months to qualify and get six paid days of sick leave each year. [2004] - Gary Keller

Consider giving your assistant a "powerful title" such as Marketing Coordinator or Customer Care Representative or Personal Administrator. [2003] - Darryl Davis

Before you hire an assistant, you save some money. Save for three months of her or his salary so it wont' be stressful for you when you hire. Also, put aside some funds, because when you hire an assistant, your production may go down the first 30 days as you're going to be spending all your time training your assistant. [2003] - Darryl Davis

The hardest thing about business is working with people. [2002] - Robert T. Kiyosaki